VSE Enrolments at Casinos and Community Gaming Centres during COVID-19 Closures
In this unique and challenging time, we all need to do our part to help control the spread of the COVID-19 virus. While B.C. gambling facilities are closed, please be aware of some required adjustments to the Voluntary Self-Exclusion Program (VSE) enrolment process. These adjustments are in place to comply with physical distancing requirements for the health and safety of our players and staff.
New VSE Enrolments:
To enrol in the VSE program while gambling facilities are closed, please contact BCLC’s Customer Support Centre at 1-866-815-0222. The agent will record your name and contact details and a BCLC Investigator will follow up with you to complete the enrolment process as soon as venues are set to open.
Renew an existing VSE Agreement:
If you need to renew your VSE agreement, please contact BCLC’s Customer Support Centre at 1-866-815-0222. A BCLC Investigator will set new ‘temporary’ agreement renewal and contact you when venues are set to open to obtain your documentation.
Please note self-exclusions from play on PlayNow.com, BCLC’s online gambling website, is not affected by the closures due to COVID-19, however this does not exclude you from playing at a gambling facility once they reopen.
Further support is available through BCLC’s GameSense Program or the Provincial Responsible and Problem Gambling Program or the BC Support Line 1-888-795-6111.